Frequently Asked Questions

You have questions, we have answers. Here is a list of our Frequently Asked Questions by category. For additional assistance, please click here and select your applicable issue.

Landmark EXTRAS

Get more of what you love – free movies and concession items, invitations to exclusive screenings, special events and more. There are three rewarding programs to choose from that get you something EXTRA.

For Landmark EXTRAS FAQs, please visit https://www.landmarkcinemas.com/extras/faq/.

For questions or comments regarding Landmark EXTRAS movie rewards program or Landmark EXTRAS accounts, including the credit or debit of points related to your membership account please contact us as described below. Please note the Cast and Crew of your local Landmark Cinemas theatre cannot resolve issues related to your membership account including adding points or admission credits to your membership account. Please contact the Landmark EXTRAS Guest Services team who will respond to your inquiry within two business days. Response time may be delayed during high volume periods.

  • Online: Go to https://www.landmarkcinemas.com/contact-us/
    • Select - How Can We Help?
    • Select - Landmark EXTRAS from the comment type field, select your issue and complete the issue resolution form.
    • A member of our Guest Services team will respond to your inquiry within two business days. Response time may be delayed during high volume periods.
  • Phone:
    • 1-800-378-2535, Monday to Friday, 9am to 5pm MT
  • By Mail:
    • Landmark Cinemas Canada LP
      c/o Landmark EXTRAS Guest Services
      14505 Bannister Rd SE, Suite 100
      Calgary, Alberta
      T2X 3J3

Shout Out

What’s A Shout Out?
A Shout Out is a 30-second user-created video that allows Movie Lovers to share messages or announcements within the Preshow prior to their selected location, film, date and showtime.  Example messages include birthdays, weddings/engagements, anniversaries, retirements, congratulations, Mother’s Day, thank you, baby showers, graduations – whatever you would like to celebrate (within reason).

How much does a Shout Out cost?
Each 30-second Shout Out video costs $19.99 CDN (plus applicable taxes). Guests may purchase up to 4 (four) 30-second Shout Out videos for their selected location, film, date and showtime, and each 30-second Shout Out requires payment of $19.99 CDN (plus all applicable taxes).

How Do I Purchase A Shout Out?
For step-by-step instructions on how to purchase your Shout Out, how to create and submit your Shout Out for presentation on the big screen at your favourite Landmark cinema, visit our Shout Out page. 

What is the cut-off time for video submission?
You must submit your video 24-hours prior to the movie, date, showtime and location of your purchased Shout Out. If the Shout Out is not received by the Submission Date you will receive a refund for the amount paid.

I paid for my Shout Out but did not submit my video within the 24HRS window prior to my movie's showtime.
How do I receive a refund?

Please contact [email protected]

Can I make changes to my video once it has been submitted?
No. Once the video has been approved it is published and inserted into the Preshow.  No further changes can be made.  If your video is rejected (for any reason), you will receive notification and you will be able to edit and resubmit your video up to 24-hours prior to the location, film, date and showtime of your purchased Shout Out.

What happens if I do not receive a link from VidDay?
Please verify your spam folder. The link will also be included with your movie ticket confirmation. If you still cannot locate your VidDay link, please contact [email protected].

What if my video is rejected?
If your video is rejected, you will receive an email from VidDay with a link to correct and resubmit your video for approval within the initial 24-hour window.

What kind of content is not appropriate in a Shout Out?
Any content that is deemed illegal, abusive, harassing, threatening, indecent, profane, obscene, hateful, racist, derogatory, harmful to any reputation, pornographic, nudity or otherwise objectionable will be rejected. Video containing copyright material will also be rejected. Videos will only be accepted in Canada’s official languages (English & French). For additional information regarding suitable content please review our Terms and Conditions.

How long is the approval process from VidDay?
Once your video is submitted, the approval process can take up to 24-hours. To ensure the approval process is successful, please review our complete Terms and Conditions before submitting your video.

I’m having issues creating my video, how can I get help?
If you are experiencing issues while creating your content, please contact [email protected].  

How early must I arrive at the theatre to catch my Shout Out on the big screen? When will it play?
Your Shout Out will play approximately 10 minutes before the end of the preshow. We recommend arriving at least 30 minutes before the movie’s posted showtime to ensure you do not miss your Shout Out.

What if I miss my Shout Out or can no longer attend my show?
Unfortunately, Shout Outs are non-refundable if it played as per the location, film, date and showtime selected at time of purchase at www.landmarkcinemas.com.

I paid for my Shout Out, but my video did not play on-screen. How do I get my refund?
If your Shout Out is not presented according to the location, film, date and showtime selected at time of purchase at www.landmarkcinemas.com, Landmark is only responsible for refunding the amount paid for the Shout Out and is not liable for any other cost incurred, financial or otherwise. Refunds will be handled via Guest Services [email protected].

Can I earn Extras points on a Shout Out purchase?
Yes. Landmark EXTRAS loyalty members earn points for their Shout Out (Video) purchase(s) at the rate of their EXTRAS membership as described at www.landmarkcinemas.com/extras.

Can I redeem EXTRAS points to purchase a Shout Out?
No. Landmark EXTRAS loyalty members cannot redeem their EXTRAS points for the purchase of their Shout Out (Video).

I booked a birthday party through Landmark Cinemas. How do I add a Shout Out if my tickets will be purchased in-theatre?
Guests who have pre-booked a birthday party experience with Landmark Cinemas who wish to purchase a Shout Out will be provided with a Shout Out ticket voucher – sent via email with confirmation of their booking on the Tuesday prior to the event or when booking occurs. Redemption of this ticket voucher must be completed online. For step-by-step instructions on how to purchase your Shout Out, and to create and submit your Shout Out for presentation on the big screen at your favourite Landmark cinema go tohttps://www.landmarkcinemas.com/experiences/shout-out/

Ticket Pricing

  • General Adult Ticket (14-64)
  • Child (3-13)
  • Senior (65+)

Admission pricing varies by theatre and film format (3D, Laser Ultra, IMAX®, Extra, Xtreme, Premiere Seating) and do not include applicable taxes or Online Booking Fees.

To review the pricing of your preferred Landmark Cinemas:

  1. 1) Select your theatre from the drop menu at https://www.landmarkcinemas.com/ if you don't already have a default cinema
  2. 2) On that theatre's showtimes page, click on cinema's name (i.e.: Calgary Shawnessy)
  3. 3) Select the Admission Prices & Features tab to review pricing

Online Ticket Fee

An online ticket fee will be added to tickets purchased at landmarkcinemas.com. Please review the online ticket fee schedule below. This fee will not be charged for tickets purchased at the theatre box-office.

FEE SCHEDULE

All fees are plus tax.
All fees are non-refundable

  • $1.50 - Moviegoers who are NOT EXTRAS MEMBERS
  • $1.00 - EXTRAS Movie Fan Members
  • $0.00 - EXTRAS Movie Club and Movie Insider Members

TICKET FEE IS CHARGED TO A MAXIMUM OF 4 TICKETS

  • For example, NOT AN EXTRAS MEMBER: Buy one ticket, pay a $1.50 fee; buy 4 tickets, pay a $6.00 fee; buy 6 tickets, pay a $6.00 fee
  • For example, EXTRAS FAN MEMBER: Buy one ticket, pay a $1.00 fee; buy 4 tickets, pay a $4.00 fee; buy 6 tickets, pay a $4.00 fee

EXTRAS Members

  • Movie Fan, Movie Insider & Movie Club
    Ticket Fee Not Applied on Points Redemption Ticket
  • Movie Fan
    Points are issued on the FEEs (not taxes)

ATOM Tickets

  • NOT AN EXTRAS MEMBER
    A fee of $1.50 per ticket will be applied to tickets purchased on the ATOM APP. The fee is applied to all tickets in a single transaction.
  • EXTRAS MEMBERS
  • A fee of $1.00 per ticket will be applied to Landmark EXTRAS members who have attached their membership number within the ATOM App (Fan, Insider, Movie Club). The fee is applied to all tickets in a single transaction.

Vouchers

A fee of $1.50 per ticket will be applied to the following vouchers redeemed online at landmarkcinemas.com. A fee of $1.00 per ticket will be added to Movie Fan member voucher redemptions.
  • B2B Vouchers
  • COSTCO
  • BCAA
  • AMA
  • Calgary CO-OP
  • Gift Card
  • Movie Ten Pack

A ticket fee will not be applied to the following:

  • Admit One
  • SRV, Disney SRV
  • Tickets and Treats
  • Promo Admission

Gift Card

A fee will be applied to tickets purchased using a Gift Card as per the Fee Schedule.

Ticket Refunds

Tickets purchased online can be refunded, modified or exchanged at the applicable theatre anytime in advance of the movie's showtime. Only refunds and exchanges requested in theatre prior to the ticketed show time are eligible and remain at the discretion of the management. The online ticket fee portion of your transaction is not refundable.
Landmark Cinemas and its management reserves the right to refuse the refund or exchange of any admission ticket, including but not limited to tickets purchased from a third party seller, including but not limited to  ATOM Tickets, COSTCO, BCAA, AMA, and Calgary CO-OP. All Landmark Cinemas' ticket types including third party vouchers and coupons are not redeemable for cash and additional surcharges and restrictions may apply. Please review the legal disclaimers of your ticket or third party voucher for all applicable terms of use. Tickets purchased online using a voucher cannot be refunded once the silver foil has been removed from the barcode. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.

In-Theatre at your local Landmark Cinemas

  • Present your online ticket confirmation or physical tickets to a cast member at the Box Office or Concession to modify, exchange, or receive a refund, prior to movie showtime.
  • Modifications, exchanges, or refund requests must be submitted prior to movie showtime.
  • Refunds will be returned to the original payment method.
  • To view your Landmark Cinemas’ operating hours, visit LandmarkCinemas.com/Showtimes. Locations open 30 minutes before the first movie showtime and close 30 minutes after the last movie showtime.

Online at LandmarkCinemas.com

  • Guest may refund their tickets at the theatre of purchase at least 30 minutes before their movie’s posted showtime, or click landmarkcinemas.com/how-can-we-help/ to submit their request. Complete the form by selecting type: Online Ticketing and comment type issue: Ticket Refunds to send a request directly to the theatre.
    Refunds take approximately 14 business days to process.
    Any passes, vouchers or Movie 10-Pack cards will be reactivated once the theatre releases the seats.

Atom Ticketing App

  • Modifications, exchanges, or requests for refund are available via the ATOM Ticketing App up to 30 minutes before your scheduled movie showtime only. After this time, requests must be made in-person at the location listed on your ticket confirmation, prior to showtime.

Extended Expiration Dates

Please note that due to the closure of our theatres, we have extended the expiration date of the coupons and vouchers for online and/or in-theatre usage as noted below.

Voucher Printed Expiry New Expiry
General Pass Dec 31, 2021 Dec 31, 2022
Child Pass Dec 31, 2021 Dec 31, 2022
FREE Medium Popcorn Dec 31, 2021 Dec 31, 2022
FREE Medium Drink Dec 31, 2021 Dec 31, 2022
Tickets & Treats (Admit Two) Dec 31, 2021 Dec 31, 2022
Free Admission (Service Recovery Voucher - Light Blue) Dec 31, 2021 Dec 31, 2022
Free Admission (Service Recovery Voucher – Dark Blue) Dec 31, 2021 Dec 31, 2022
B2B General Admission Ticket (Admit One) Dec 31, 2021 Dec 31, 2099
B2B Premium General Admission Ticket (Admit One) Dec 31, 2021 Dec 31, 2099
AMA General Admission Ticket (Admit One) Dec 31, 2021 Dec 31, 2022
B2B General Admission Ticket (Admit One) Mar 31, 2022 Dec 31, 2022
B2B Premium General Admission Ticket (Admit One) Mar 31, 2022 Dec 31, 2022
B2B General Admission Ticket (Admit One) March 31, 2020 Dec 31, 2022
B2B General Admission Ticket (Admit One) June 30, 2020 Dec 31, 2022
B2B General Admission Ticket (Admit One) Dec 31, 2020 Dec 31, 2022
B2B General Admission Ticket (Admit One) March 31, 2021 Dec 31, 2022
AMA General Admission Ticket (Admit One) March 31, 2020 Dec 31, 2022
AMA General Admission Ticket (Admit One) June 30, 2020 Dec 31, 2022
AMA General Admission Ticket (Admit One) Dec 31, 2020 Dec 31, 2022
AMA General Admission Ticket (Admit One) March 31, 2021 Dec 31, 2022
AMA General Admission Ticket (Admit One) March 31, 2022 Dec 31, 2099
General Pass Dec 31, 2020 Dec 31, 2022
FREE Medium Popcorn Dec 31, 2020 Dec 31, 2022
FREE Coca-Cola Freestyle® Dec 31, 2020 Dec 31, 2022
FREE Medium Drink Dec 31, 2020 Dec 31, 2022
Tickets & Treats (Admit Two) Dec 31, 2020 Dec 31, 2022
Landmark Survey – Free Popcorn Voucher Various Dec 31, 2022
Free Admission (Service Recovery Voucher – Dark Blue) Dec 31, 2020 Dec 31, 2022
Free Admission (Service Recovery Voucher – Light Blue) Dec 31 2020 Dec 31, 2022
Coupon Printed Expiry New Expiry
Movie Twosome Any Day Dec 31, 2021 Dec 31, 2022
Kid's Day Any Day Dec 31, 2021 Dec 31, 2022
Movie Twosome Any Day Dec 31, 2020 Dec 31, 2022
Kid's Day Any Day Dec 31, 2020 Dec 31, 2022
Buy 30 Get 30: BOGO 50% Off Mar 31, 2021 Dec 31, 2021
Buy 30 Get 30: Movies for Two Mar 31, 2021 Dec 31, 2021
Buy 30 Get 30: Kid’s Pack Mar 31, 2021 Dec 31, 2021
Buy 30 Get 30: Free Medium Popcorn Mar 31, 2021 Dec 31, 2021
Buy 30 Get 30: Free Medium Drink Mar 31, 2021 Dec 31, 2021
Buy 30 Get 30: Free Bagged Candy Treat Mar 31, 2021 Dec 31, 2021
Buy 30 Get 40: $3.00 Off Movie Blanket Mar 23, 2022 Mar 23, 2022
Buy 30 Get 40: Movies for Two @ $32.99 + tax Mar 23, 2022 Mar 23, 2022
Buy 30 Get 40: BOGO 50% General Admission Mar 23, 2022 Mar 23, 2022
Buy 30 Get 40: Free Medium Popcorn Mar 23, 2022 Mar 23, 2022
Buy 30 Get 40: 500 Movie Insider Welcome Points Mar 23, 2022 Mar 23, 2022
Buy 30 Get 40: 3 Months of Movie Club @ $6.99 + tax per month Mar 23, 2022 Mar 23, 2022

Please note that the following coupons, dated to expire in early spring 2020, were extended and have since expired:

Coupons Printed Expiry New Expiry
Buy 30 Get 30: BOGO 50    
March 25, 2020 
Sept 30, 2020
Buy 30 Get 30: Movies for Two @ $32.99 + tax 
March 25, 2020 
Sept 30, 2020
Buy 30 Get 30: Kid’s Pack @ $12.49 + tax   
March 25, 2020 
Sept 30, 2020
Buy 30 Get 30: Free Medium Popcorn with Purchase of a Medium Drink  
March 25, 2020 
Sept 30, 2020
Buy 30 Get 30: Free Medium Beverage with Purchase of a Medium Popcorn       
March 25, 2020 
Sept 30, 2020
Buy 30 Get 30: Free Bagged Candy with Purchase of a Medium Popcorn and Medium Drink  
March 25, 2020 
Sept 30, 2020
No Time To Die: Free Medium Coca-Cola Freestyle®
April 30, 2020    
Sept 30, 2020
Spring Movie Break: Movies for Two @ $32.99 + tax       
April 30, 2020   
Sept 30, 2020

Experience Fees

The following premium experiences have an additional fee, which is added to the regular admission price.

· RealD 3D: $3.00
· Laser Ultra 2D/3D: $5.00
· Extra 2D/3D: $5.00*
· Xtreme: $1.50
· Xtreme 3D: $4.50
· IMAX® (2D/3D): $5.00
· Premiere Seating: $3.00
· Premiere Seating 3D: $5.00

Online Ticketing

How To Redeem Your Voucher

We now accept the following vouchers online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode.
·         Corporate Sales – Admit One, Movie Night Bundle, Kids Movie Pack
·         AMA – Admit One, Movie Night Bundle, Kids Movie Pack
·         Calgary Co-Op – Movie Duo

To redeem your voucher
1) Gently scratch off the silver foiled area of your voucher
2) Select the movie and showtime you wish to redeem the voucher
3) In Step 1 of your ticket purchase, enter your voucher code in the Movie 10-Pack, Voucher, Promo Code field
4) Click Apply
5) Your ticket option will appear under Ticket Type and quantity will be pre-selected based on the voucher type redeemed
a. If you selected a regular film, the checkout cost will be $0
b. If you selected a premium experience – 3D, LASER ULTRA, EXTRA, IMAX, XTREME – an additional fee will be applied with the TOTAL amount displayed on the final checkout screen
6) Continue through checkout to receive your electronic ticket

If your voucher includes concessions, please ensure to keep the concession portion of your voucher, to be redeemed in-theatre.

Vouchers are only redeemable online if they say “redeemable online” on the actual voucher and have silver foil over a portion of the barcode. Vouchers that do not have these features are not redeemable online – they are redeemable in-theatre only at our Box Office and Concession.

Transaction Issues

If you've experienced an issue while purchasing tickets at Landmarkcinemas.com please email the details of your transaction - listed below - to [email protected]  and we will investigate your transaction and provide a resolution to your inquiry within 48HRs of receipt.

Transaction Details:

  1. Booking ID
  2. Theatre name
  3. Date of purchase
  4. Payment method (credit or debit). Visa, MasterCard, etc. & the last four digits on card. 
  5. Name on card
  6. Amount of purchase
  7. Email address used for ticket(s) purchase
  8. Phone number

For additional assistance, please click here and select your applicable issue.

Service Recovery Vouchers

Service Recovery Vouchers

If you've received a Service Recovery Voucher, we did not deliver the perfect movie-going experience. To use your Service Recovery voucher to catch another movie on us, please carefully review the legal on your voucher as it outlines specific conditions contingent for its use.

Pass Restrictions

Select movies may be excluded from ADMISSION PASS usage in the first few weeks of its release to comply with movie distributor limitations. These movies will be identified with a NO PASSES ACCEPTED callout on the movie’s synopsis page and a PASS RESTRICTED callout on the physical admission pass. These passes include, but are not limited to:

  • Admit One Movie Pass
  • Admit One Child Pass

In some instances, Pass Restriction may also include:

  • Run of Engagement Pass
  • Movie Night Out Pass
  • Service Recovery Pass

NOTE: Vouchers (e.g. Costco, AMA, BCAA, Calgary CO-OP), Landmark Cinemas Movie 10-Pack card and Landmark Cinemas gift cards are always accepted for any movie

Additional queries regarding Pass Restrictions may be directed to Guest Services.

Reserved Seating

How To Reserve Your Seat

After selecting you movie, showtime and number of tickets, the reserved seating system will automatically recommend a seat(s) for you. Please note the location of the screen on the seating layout.

How to Reserve Your Seat

Proceed With Recommended Seat

Your selected seats(s) will be shown in BLUE. Click SELECT to complete your transaction.

Reserved Seat Change

To Change Your Seat – Select another available seats(s). Click SELECT to complete your transaction. Your row and seat number will be printed on your ticket. Please sit in the matching row and seat number in the auditorium.

Reserved Seating and Children

At Landmark Cinemas we welcome Movie Lovers of all ages, and extend FREE admission to young children who are two years of age and under. With the benefit of FREE admission we are unable to RESERVE a seat for young children. If seats are required, the child may be asked to sit on the parents/guardians lap. If there is a seat available, you are of course welcome to use it.

ATOM Tickets

ATOM FAQ bar

ATOM Tickets is a new social, mobile ticketing app and platform designed to make movie-going simple. With ATOM customers can buy movie tickets, pre-order concessions, invite friends without having to pay for them, easily discover new movies, browse trailers, read reviews, and plan their next night out at the movies, all from within the app. There are no paper tickets and no hassling with IOUs. Customers simply use their phone to purchase tickets and concessions and, upon arriving at the theatre, skip the line at the box office and walk directly to the ticket attendant or concession counter, where they scan the QR code on their phone.

For additional assistance, please click here and select your applicable issue.

Gift Cards

To purchase a Gift Card click here.

Redeeming Your Gift Card

Gift Card Back

When using your gift card to purchase tickets online, you will need to enter both the barcode and PIN located on the back of your gift card. Some gift cards have the word PIN omitted but the number is printed on the top portion of the card's back (see example). To redeem your card for admission or concession items in-theatre, simply hand it to our Cast Member who will scan the card as part of your transaction.

Landmark Cinemas gift cards are redeemable in-theatre or online at LandmarkCinemas.com. Not valid on the ATOM Ticketing app.

 

Check Your Gift Card Balance

To Check the Balance of your Landmark Cinemas Gift Card click here, and enter your Gift Card number. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to check your balance for you.

Reload Your Gift Card

Gift Card

To reload your Landmark Cinemas Gift Card click here and complete the required fields. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to reload your Landmark Theatre's Gift Card.

Delivery Issues

If you have experienced a delivery issue, including the entry of an Incorrect E-Mail Address related to the purchase of an E-Gift Card please click [email protected] or call 1-866-655-4634, include your reference number (noted on the bottom of your receipt) and your inquiry will receive a response within 48HRS of receipt.

For additional assistance, please click here and select your applicable issue.

Empire Theatres Gift Cards

On November 1, 2013 Landmark Cinemas purchased certain Empire Theatres in Ontario and Western Canada.  Since November 1, 2013 we made information available to all existing and potential guests of each of our theatres that Landmark Cinemas will provide an opportunity period from November 1, 2013 - April 30, 2014 to redeem their former Empire Theatre gift cards at any Landmark Cinemas location.  The opportunity period for guests to use the former Empire Theatre gift cards was extended to May 31, 2014.

As of June 1, 2014 our official transition contract with the former Empire Theatres group has finished and guests are now asked to contact Empire Company Limited, from whom the gift card was originally purchased, in order to have any remaining balance transferred to a Sobeys Inc. gift card. In order to transfer the remaining balance on a former Empire Theatre gift card, please call 1-877-330-7333.

Empire Theatres Vouchers

All former Empire Theatre vouchers that are co-sponsored with COSTCO, AMA, CAA or AirMiles will be accepted until the expiry date listed on the voucher.

Any Landmark Cinemas/Empire Theatre COSTCO voucher purchased after October 30, 2013 are valid until the expiry date listed on the voucher.

Movie Deals

Movie Deals

Landmark Cinemas' DAILY DEALS offers Movie Lovers more great ways to get more of what they love. For a complete list of Landmark's Movie Deals click here.

3rd Party Tickets & Vouchers

COSTCO

Costco Voucher Cards

You may now redeem your Landmark Cinemas COSTCO ADMISSION VOUCHERS and VOUCHER CARDS at landmarkcinemas.com to receive your movie ticket(s).

How to Redeem the Admission portion of Costco Voucher online

• Simply scratch off the foil to reveal your entire barcode number – located on the back of the card on the top admission portion of your COSTCO Landmark Movie Package.
• Select the movie and showtime you wish to redeem the voucher
• In Step 1 of your ticket purchase, enter your voucher code in the Movie 10-Pack, Voucher, Promo Code field
• Click Apply
• Your ticket option will appear under Ticket Type and quantity will be pre-selected based on the voucher type redeemed
• If you selected a regular film, the checkout cost will be $0
• If you selected a premium experience – 3D, LASER ULTRA, EXTRA, IMAX®, XTREME – an additional fee will be applied to each ticket with the TOTAL amount displayed on the final checkout screen
• Continue through checkout to receive your electronic ticket

COSTCO KID’S PACK

ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

COSTCO MOVIE NIGHT OUT

ADMISSIONS: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

MOVIE LOVERS COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

For refunds or exchange of your COSTCO/Landmark Cinemas voucher, please visit your nearest COSTCO location.

BCAA (British Columbia Automobile Association)

  • BCAA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of British Columbia.
  • For more information and to download your BCAA/Landmark Cinemas voucher click here.

AMA (Alberta Motor Association)

  • AMA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of Alberta.
  • For more information and to purchase your AMA/Landmark Cinemas voucher click here.
  • Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. Movie Night Bundle and Kid’s Movie Pack vouchers are no longer printed with expiry dates. Existing expiry dates on these existing products are no longer enforced.

Calgary CO-OP

  • For refund or exchange of your Calgary CO-OP/Landmark Cinemas Movie Duo voucher, please visit your nearest Calgary CO-OP location.
  • For more information and to purchase your Calgary CO-OP/Landmark Cinemas voucher click here.
  • Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. The Movie Duo voucher is no longer printed with an expiry date. Existing expiry dates on these existing products are no longer enforced.

Additional Assistance

For additional assistance regarding 3rd Party Tickets & Vouchers purchases, please click here and select your applicable issue.

Promotion Codes, Vouchers & Coupons

How to use

To use your PROMOTION CODE, VOUCHER or COUPON when purchasing tickets at landmarkcinemas.com enter the alphanumeric code displayed on your PROMOTION CODE, VOUCHER or COUPON at time of ticket purchase, click "Apply", and then select your ticket type or package to complete your transaction.

Please note that some PROMOTION CODES, VOUCHERS and COUPONS may only be valid for use online at landmarkcinemas.com. Concession PROMOTION CODES and COUPONS may only be redeemed at your Landmark theatre at time of purchase at concession.

We currently accept select vouchers online:

  • Corporate Sales – Admit One, Movie Night Bundle, Kids Movie Pack
  • AMA – Admit One, Movie Night Bundle, Kids Movie Pack
  • Calgary Co-Op – Movie Duo

These vouchers will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode which you'll need to gently scratch off.

You may also present your PROMOTION CODE, VOUCHER or COUPON at the box office (some conditions may apply) or concession stand to enjoy your admission or concession savings. And as always, please review the fine print as certain restrictions and/or surcharges may apply.

Group Admission Tickets (GATs)

Voucher Cards

Landmark Cinemas offers an array of products to benefit your business including Group Admission Tickets (GATs), Kid's Movie Pack and Movie Night Bundle. Group Admission Tickets and Movie-Concession packages are the perfect way to reward employees and thank loyal customers. Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. Movie Night Bundle and Kid’s Movie Pack vouchers are no longer printed with expiry dates. Existing expiry dates on these existing products are no longer enforced. For more information regarding Landmark Cinemas Group Admission tickets and packages click here.

Please note minimum purchase of 25 required.

GENERAL ADMISSION TICKET (Admit One)

ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) General Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S MOVIE PACK

KID'S ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

MOVIE NIGHT BUNDLE

MOVIE NIGHT BUNDLE ADMISSIONS: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

MOVIE NIGHT BUNDLE COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

Premium Voucher Cards

PREMIUM GENERAL ADMISSION TICKET (Admit One)

PREMIUM ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) General Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM KID'S MOVIE PACK

PREMIUM KID'S ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

PREMIUM MOVIE NIGHT BUNDLE

PREMIUM MOVIE NIGHT BUNDLE ADMISSIONS: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM MOVIE NIGHT BUNDLE COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

Refunds and Exchanges

For refund or exchange of your Landmark Cinemas Group Admission Tickets (GATs) and Movie Packages please contact your corporate sale representative.

Purchasing Group Admission Tickets

To purchase Landmark Cinemas Group Admission Tickets (GATs) & Movie Concession Packages please connect with our Corporate Sales team.

Access 2 Card

Cardholders must purchase their tickets in person at the theatre box office. Unfortunately, the program is not set up for advance ticket sales as the terms and conditions set forth by the Easter Seals indicate: “Admission tickets can only be issued on the day of the selected movie.” For more information about Access 2 Card, click here.

E-Newsletter

How To Subscribe

Click here to become a Landmark Cinemas' e-Newsletter subscriber.

You'll receive weekly information on new releases and showtimes, the scoop on programs and special events happening at your favourite Landmark Cinema – plus exclusive offers.

Unsubscribe

To unsubscribe from Landmark Cinemas' e-Newsletter simply scroll to the bottom of each weekly e-Newsletter and click on the "unsubscribe" link there. You will be automatically removed from that e-Newsletter. If you are subscribed to more than one e-Newsletter, you will need to repeat the process for each location. You may also unsubscribe by contacting us at [email protected].

Refund & Exchange Policy

Landmark Cinemas and its management reserves the right to refuse the refund or exchange of any admission ticket, including but not limited to tickets purchased from a third party seller, including but not limited to ATOM Tickets, COSTCO, BCAA, AMA, and Calgary CO-OP. Tickets purchased online can be refunded, modified or exchanged at the applicable theatre anytime in advance of the movie's showtime. Only refunds and exchanges requested in theatre prior to the ticketed show time are eligible and remain at the discretion of the management. All Landmark Cinemas' ticket types including third party vouchers and coupons are not redeemable for cash and additional surcharges and restrictions may apply. Please review the legal disclaimers of your ticket or third party voucher for all applicable terms of use. Tickets purchased online using a voucher cannot be refunded once the silver foil has been removed from the barcode. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.

For additional assistance, please click here and select your applicable issue.

Birthday Parties

To book your birthday party and for pricing or more information, click here.

Donations

Kids Help PhoneLCC Staff at KHP

Landmark Cinemas is proud to support Kids Help Phone. For information regarding Landmark supporting events or to make a donation please click here.

We are also proud to support our local communities. If you’re inquiring about receiving a donation from your local Landmark Cinemas for an upcoming community fundraiser, please contact your local theatre.

Concession & Branded Food Experience

Concessions

Each Landmark Cinemas location is pleased to provide a list of ingredients for all refreshment items sold. Please feel free to ask a member of our Cast & Crew for a list of ingredients of a particular item.

For additional assistance, please click here and select your applicable issue.

Nutritional Information

For nutritional details of what's in your favourite snack, click here.

Hours of Operation

Each Landmark Cinemas location opens 30 minutes prior to the day’s first show-time and operates throughout the year. For your favourite Landmark Cinema’s daily opening time, please click here.

Lost & Found

For items left behind, please contact the theatre and a member of our Cast & Crew will be pleased to assist you. For theatre contact information please click here and select the applicable location.

Lost and Found FAQ